ISO 20000 Certification is a strong framework to help organizations deliver top-quality IT Service Management (ITSM). This international standard, particularly ISO/IEC 20000-1, is a guideline for organizations when creating, implementing, managing, and constantly upgrading the quality of their Service Management System (SMS). It focuses on a holistic process method, which ensures efficiency and effectiveness in IT service delivery. No matter if an organization is big or small, catering to internal departments or external customers and external clients, the ITSM ISO 20000 standard is completely scalable and was created to be a crucial component for continual improvement. Implementing this certification will dramatically improve satisfaction with customers and enhance the companys business continuity strategies by establishing a standardized method for the management of IT services.

ISO 20000 Certification requires compliance with specific standards for service providers to efficiently plan, create, implement, and manage their SMS. This includes the implementation of robust ISO 20000 controls by establishing documented procedures, as laid out in the ISO 20000 standard clauses. These controls are vital for companies that want to be sure that their requirements for service are always met. ITSM ISO 20000-1 encourages a uniform approach for all service providers, which includes those in the service supply chain, which results in a more efficient and cost-efficient Services Management System. While ISO 20000-1 lays out the specifications, ISO 20000-2 provides useful guidelines to help implement the use of the SMS. Companies like ECL, which has a pool of highly skilled ISO 20000 lead assessors and ISO 20000 lead auditors, have an important role in assessing the SMS requirements and ensuring that ISO 20000 certification is easily accessible and affordable. Conformity with the SMS Standards shows an organizations ability to offer and deliver services that meet the requirements of customers and regulators.

ISO 20000 Certification has a myriad of advantages that extend beyond better IT operations. It encourages an objective approach to ITSM, which results in improved process control, flow and efficiency. This leads to cost-effective service delivery and substantial improvements in the reliability of the process, usually supported through the SMS ISO 20000 Standard Self Assessment Checklist. The certification promotes the documentation of the processes used to manage services and provides an unambiguous framework for the continuous improvement of each procedure. It also helps develop leadership that is focused on the customer and a better understanding of accountability and requirements, as well as in ensuring that the organization is aligned with and provides the framework for ITIL methods. In the end, the ISO 20000 certification offers a solid framework for growth and continuity of business that results in tangible improvements to the processes and services offered and ensures that the organization is prepared to adapt to changing IT requirements.